The Official Website of

"The Magazine of the American Scene"
(c) 2015 The Society for
the Advancement of Education.
All Rights Reserved.
Search keyword(s): ' Linda Horiuchi'
How A"bot" That Linda Horiuchi
Category: Targeting Technology Published: May 2018
Consumers have a good sense of how bots can serve them, better-developed than perhaps the industry's. Their level of frustration with today's bots is striking: one-third say they will take their business elsewhere if the poor service continues.